Reference

Privacy Policy for Your Account Data

We keep this page clear so you can see exactly what we collect, why we collect it, and how you can ask for changes.

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mpvtoto Privacy Policy for Your Account Data
CONTACT ROUTES

Where to Reach Us

If you want a copy of the data we hold, or you want to correct a profile field, we answer through the same channels you use for account help. Send the request from the email linked to your profile, or confirm your registered phone number in WhatsApp or live chat, so we can match the right record. For privacy cases, we keep the thread in the case file and close it after the request is completed or refused under local law.

Team online

WhatsApp

Use the number shown in your account area and send your request from the phone tied to your profile. We use it to match the right record and confirm the change before we act.

Live Chat

Open live chat from desktop or mobile browser when you need a quick correction request. We can verify your email, log the case, and tell you which documents we still need.

Email

Write from the address linked to your account if you want a copy, deletion request, or complaint. We keep the thread together with your profile history until the case is closed.

HANDLING STANDARDS

How We Handle Your Records

We keep privacy handling narrow: collect only what we need, store it in case files with access controls, and separate payment evidence from contact lists.

Data Scope

We keep the account fields you type yourself, such as name, phone number, and email, plus the device and browser details needed to stop duplicate sessions. If you use DANA, OVO, GoPay, or QRIS, we only keep the reference tied to the request.

Cookie Control

Cookies remember your login status, language choice, and whether you opened the lobby from Android or desktop. If you clear them in Chrome, Safari, or Edge, we may ask you to confirm your session again.

Login Security

Your password is stored in hashed form, and we expect you to keep the login code private. We also record sign-in time, IP range, and device fingerprint so we can spot unusual access.

Retention Window

Case files stay only as long as needed for support, fraud checks, accounting, and legal duties. After that window, we delete, mask, or archive the record so it cannot be linked back to you easily.

Change Requests

If your name, email, or phone number changes, send the request from the email or phone already linked to your account. We verify the request first, then update the field and confirm the result back to you.

Contact Checks

For privacy requests, reach us through WhatsApp, live chat, or email during our posted hours. We log the ticket, check the linked profile, and tell you whether the request can move ahead under local law.

Privacy Questions You May Ask

The questions below focus on what you can ask for, how we verify your account, and when we can act on a request. We keep the answers short so you can check the key rules before you send a message through WhatsApp, live chat, or email.

We collect the details you submit yourself, such as name, email, phone number, and login history. We also keep device and browser markers so we can secure the account and answer a request correctly.

Yes. Cookies keep your session active, remember language choice, and reduce repeated sign-ins on Chrome, Safari, or Edge. If you clear them, we may ask you to confirm the account again.

Yes, send the request from the channel linked to your profile. We verify the current record first, then update the field and confirm the change after it is checked.

We keep records only for the time needed for support, audits, fraud checks, and legal duties. After that, we remove, mask, or archive them so they are not tied to your profile.

You can ask for a copy through WhatsApp, live chat, or email. We confirm the account details first, then send the record summary or explain why a part cannot be shared under local law.

Yes. When you use those rails, we keep the reference number, amount, and status only for reconciliation and dispute handling. We do not build extra profile fields from your payment history.

If a request is not allowed in your region, we will say so clearly and stop the process there. The service or data transfer is then available only where local law permits.

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